I haven't been writing much this week because enough of my time at work is consumed by my World Cup obsession (VIVA ESPANA!). Unfortunately, because the WC is taking place in South Africa this year, all the games are scheduled for one of three PDT times: 4:30am (don't watch those), 7:00am or 11:30am (I'm at work during both of those). Consequently, to watch the games I'm conscious for, I have to do so at work. Don't tell my boss, but since we have HEAVY Websense blockers, I've had to get a little creative.
I read this article during the Spain/Watchmaker game, and Immediately downloaded the BBC Sport app. But that article - and several stating the same - was lying, because you can't watch anything but your own frustration on that app. Moving along, I discovered this article in all it's beauty. So I downloaded MobiTV and paid $9.99 for a month subscription. The WC is exactly one month, so how perfect, right? Wrong. I watched the RSA/URU and GRE/NGA games without incident. Maybe a second of buffering every 10 minutes, but that's fine. And then the FRA/MEX game started. Coincidentally, at the same time, my data reception stopped. I spent the next two hours resisting the urge to throw my window out the window or call AT&T and curse them out for making me miss that game. Mexico won two to nothing and I didn't get to see it.
This is the straw that breaks the camel's back. I subsequently filed the following report with the BBB, and filled out a form with the bulleted points below with the FCC.
If you think AT&T is going to change, you're probably wrong. But if enough people complain, they might feel some pressure somewhere. It's worth a try. Feel to use my (intense?) verbiage if you wish to file your own complaint.
-o-o-o-
To whom it may concern at the BBB of the Golden Gate & Northern California:
I'm not even sure where to begin with how horrible my service has been with AT&T Wireless, but I will note the following for your review:
- I pay $30/ mo for unlimited data.
- I estimate that about 4-6 hours a day, of the 14 or so that I use my device, I cannot access the data network. I consistently receive download error messages and pages or applications that will not load.
- I pay $20/ mo for unlimited text messages.
- I average about 1200 text messages a month, and I previously had a plan that was $15 for 1500. Unfortunately, the AT&T network is so faulty that I have to resend at least 500 messages a month (I once had to resend the same message as many as thirty times before it actually went through. This is not an exaggeration. I counted). I found myself calling AT&T every month and requesting that they remove my overage charges because the reason I am over my limit is because I have to resend faulty texts, which debit my allotment for the month. Finally I gave in and upped my plan to unlimited because I was so tired of dealing with them.
- I have called AT&T multiple times regarding these concerns, which have never been addressed. I opened a case report with one customer service representative, who never followed up with me, though he promised to do so within a week.
I am frustrated and disappointed that I pay nearly $100 a month for partial service, and they refuse to either increase their capabilities to accommodate the services that are promised in my contract, or reduce my contracted rate because they are unable to meet the terms of our agreement.
I hope you will investigate this matter, as I am confident there are thousands of AT&T customers experiencing the same problems with this company that I am, and it is a miscarriage of justice that other companies are held accountable for less while AT&T is getting away with denying customers millions of dollars of services that were obliged to them.
I look forward to your response.
Regards,
[signed with contact info]
Posted via email from technosocialite
Foursquare is fast-approaching 1.6 million members and has Perhaps the biggest news — apart from the impressive growth metrics — is that 
Google announced today that it has enabled a 
IT managers using 